Help Center & FAQs

Yes, if the order has not yet entered the packing process, we're able to change it for you. Please email our Customer Support team at support@onlyforher.shop with your order number and the updated address as soon as possible.

Don't worry, your order may have been split into more than one package. The packages can be separated after shipping and it may take a little longer for them to arrive. If you still do not receive the package, or cannot find the tracking within 2 weeks, send a request to our Customer Service team at support@onlyforher.shop.

Yes, if the order has not yet entered the packing process, we're able to cancel the order for you. Email us at support@onlyforher.shop.

Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! As long as your shipping address is correct, you will be able to receive your order.

Once an order has entered processing we generally cannot modify it. If your order has not yet been packed, contact us at support@onlyforher.shop and we will do our best to help.

We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team at support@onlyforher.shop within 14 days of delivery so that we may help you further. Please include photos or videos of the affected product in your email so we can best assist you.

An account is not required in order to shop from our site. We do recommend creating one, as it makes it easy to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience.

We're not taking card payments on the website just yet. Send us your order through the checkout page and we'll reply by email with your shipping cost and how to pay. Nothing is charged when you send the order.

When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges or fees.

If your credit card was declined when you first tried to place your order, you'll see a pending transaction in your account. Don't worry: we do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days (normally 1-3 days).

Unfortunately, we are unable to honour promotions for orders placed outside of the promotional time frame, as this would be unfair to the rest of our customers. We're sorry for any inconvenience, and appreciate your understanding.

Add your code to the order notes when you send us your order, and we'll apply it to the total we quote you back. Promo codes cannot be combined, and they cannot be applied towards shipping.

Copy and paste the exact code into the order notes so we can check it. Some codes are only valid for specific products or collections, and most cannot be used while another promotion is running, so it's worth checking the fine print of the offer.

Our products usually ship within 1-2 business days (business days do not include weekends or holidays). However, during a large promotion or a new launch, orders may take a little longer to process, and we'd appreciate your patience. Once your order has shipped, you will receive a shipping confirmation by email with a tracking number.

Our products are usually delivered within 3-7 business days (business days do not include weekends or holidays). However, during a large promotion or a new launch, orders may take a little longer to process, and we'd appreciate your patience.

We're sorry for the delay with your package. Although tracking may not indicate this, your package is still in transit to you. Tracking information is not always updated in real time, so please wait a little longer.

Sometimes tracking information is incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it's worth checking with your neighbours and local post office in the meantime. If you do not receive your order within a couple of days, please email our Customer Support team with your order number so that we may assist you further.

No, we're sorry. We do not ship to PO Box addresses or APO addresses.

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to tell you in advance whether you will be charged customs or duty fees, as these are determined by the country of import based on product value. For all international shipments, any tax or duty is borne by the buyer.

We happily ship to almost all countries worldwide. Unfortunately, we do not currently ship to India. If we cannot ship to your country we'll let you know and issue a full refund, so you can order with no worries.

All of our Only For Her products have a full 30-day money-back guarantee from receipt of the original order. If your product does not meet your needs within this period, contact us and let us know what we can do to help.

Submit your request through our contact page and our team will guide you through the process.

All Only For Her products are guaranteed. You can ask the gift giver to provide you with a copy of the receipt, or to claim the warranty on your behalf.

We're sorry for the trouble. Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.